Live with us

Help guides, news and updates

Help guides

You can find information, help and advice about living in your home and the services we provide.

GLH Health and safety policy
GLH Health and safety policy

This is Golden Lane Housing's Health and safety policy.

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Guide to understanding your essential rights as a tenant of Golden Lane Housing
Guide to understanding your essential rights as a tenant of Golden Lane Housing

This guide helps you understand your rights as a Golden Lane Housing tenant.

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Modern Homes Standard
Modern Homes Standard

This is Golden Lane Housing's Modern Homes Standard.

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Repairs and maintenance policy
Repairs and maintenance policy

This is Golden Lane Housing's Repairs and Maintenance policy

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Domestic violence and abuse policy
Domestic violence and abuse policy

This is Golden Lane Housing's Domestic violence and abuse policy.

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Safeguarding adults and children policy
Safeguarding adults and children policy

This is Golden Lane Housing's Safeguarding adults and children policy.

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Energy saving booklet
Energy saving booklet

Giving you help and information about how to save energy and how you can reduce your bills.

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Tenancy guide
Tenancy guide

This guide helps you to understand your tenancy agreement.

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Allocations and Lettings Policy
Allocations and Lettings Policy

This is the Golden Lane Housing Allocations and Lettings Policy.

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Your service charge
Your service charge

We explain about the rent you pay to live in your home and your service charge.

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Empty Homes Policy
Empty Homes Policy

This is the Golden Lane Housing Empty Homes Policy.

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Safety in the home guide
Safety in the home guide

Giving you advice and information about how to keep safe in your home and what Golden Lane Housing is responsible for.

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It matters – how we help to keep you safe
It matters – how we help to keep you safe

This guide helps you to understand how we help to keep you safe from abuse.

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Repairs card
Repairs card

Information about reporting a repair by phone, email and online.  

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Repairs and maintenance guide
Repairs and maintenance guide

This guide is about reporting repairs and fixing things in your home.

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Anti-Social Behaviour Policy
Anti-Social Behaviour Policy

This is the Golden Lane Housing Anti-Social Behaviour Policy.

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Complaints booklet
Complaints booklet

Find out how we deal with complaints promptly, politely and fairly.

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