Help guides, news and updates
Help guides
You can find information, help and advice about living in your home and the services we provide.
Guide to understanding your essential rights as a tenant of Golden Lane Housing
This guide helps you understand your rights as a Golden Lane Housing tenant.
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Repairs and maintenance policy
This is Golden Lane Housing's Repairs and Maintenance policy
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Domestic violence and abuse policy
This is Golden Lane Housing's Domestic violence and abuse policy.
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Safeguarding adults and children policy
This is Golden Lane Housing's Safeguarding adults and children policy.
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Energy saving booklet
Giving you help and information about how to save energy and how you can reduce your bills.
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Allocations and Lettings Policy
This is the Golden Lane Housing Allocations and Lettings Policy.
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Your service charge
We explain about the rent you pay to live in your home and your service charge.
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Safety in the home guide
Giving you advice and information about how to keep safe in your home and what Golden Lane Housing is responsible for.
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It matters – how we help to keep you safe
This guide helps you to understand how we help to keep you safe from abuse.
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Repairs and maintenance guide
This guide is about reporting repairs and fixing things in your home.
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