How we are doing
Every 3 months Golden Lane Housing is giving you information about how we are doing. There are 5 areas:
- Tenant Satisfaction
- Investing in Homes
- Housing More People
- Strong Finances
- Working Together
Latest performance information
Performance information [Q1 – Q4]
Latest Tenant Satisfaction Measures information
Latest Housing Ombudsman Complaints Self Assessment 2024
Read the completed Housing Ombudsman Self Assessment which provides an open and transparent assessment for tenants on our complaint handling performance
Read our Complaints Performance and Service Improvement Plan which provides information about complaints received in 2023/24 and how we are using the feedback provided to improve our services.