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How we are doing

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Every 3 months Golden Lane Housing is giving you information about how we are doing. There are 5 areas:

  • Tenant Satisfaction
  • Investing in Homes
  • Housing More People
  • Strong Finances
  • Working Together

Latest performance information

  • April – July 2024 [Q1]

Performance information [Q1 – Q4]

Latest Tenant Satisfaction Measures information

Latest Housing Ombudsman Complaints Self Assessment 2024

Read the completed Housing Ombudsman Self Assessment which provides an open and transparent assessment for tenants on our complaint handling performance

Read our Complaints Performance and Service Improvement Plan which provides information about complaints received in 2023/24 and how we are using the feedback provided to improve our services.