About us

It matters

It matters

People with a learning disability are some of the most vulnerable in society. Following the introduction of the Care Act 2014, housing providers are one of the lead organisations to play a fundamental role in safeguarding vulnerable adults from abuse.

It matters is our approach to safeguarding that makes sure our tenants remain at the centre of everything we do.

Our policy and practices support us to make sure our tenants, partner agencies and families can trust and work with us in the confidence that we will raise our concerns about anyone who may be at risk of abuse.

Our values

Abuse means illegal, improper or harmful practice, this includes:

  • physical abuse
  • psychological or emotional abuse
  • financial or material abuse
  • sexual abuse
  • neglect or acts of omission
  • self-neglect for example non-engagement and hoarding
  • domestic violence or abuse
  • discriminatory abuse
  • institutional or organisational abuse
  • modern slavery.

Working together

Golden Lane Housing works together with tenants, local authorities, other professional organisations and where appropriate, family members, to prevent the risk and experience of abuse or neglect, whilst promoting people’s wellbeing.

Our service standards

Our service standards makes sure that we take appropriate responsibility in helping to keep tenants safe by working collaboratively with others and complies with guidance outlined within the Care Act 2014.

Want to know more?