About us
Publications and reports
Annual Report and Financial Statements 2024
Annual Report and Financial Statements 31.03.24
Golden Lane Housing’s latest Annual Report and Financial Accounts for the year ended 31 March 2024.
Code of Conduct
The Code of Conduct shows how everyone who works for Golden Lane Housing, or on our behalf, is held to the highest standards of conduct. Read the Code here.
Sustainability Strategy 2024-2029
The strategy sets out our approach to sustainability from April 2024 to March 2029 and the steps we want to take on the path towards a more sustainable future. You can read the strategy here.
Our Plan 2025-2028
Golden Lane Housing’s plan delivers around three key goals, Quality Tenant Experience, Impact and Growth and Future Ready.
Download Our Plan
Download Our Plan – easy read
Asset Management Strategy 2023-26
The strategy shows Golden Lane Housing’s plans for improving homes through planned works over the next 3 years. Read it here.
Environmental, Social and Governance Report 2023-2024
Golden Lane Housing’s latest Environmental, Social and Governance Report 2023-2024
Health and safety strategy
The strategy shows how Golden Lane Housing works to keep homes safe as well as making sure the organisation is a safe place to work. You can read the strategy here.
Golden Lane Housing Tenant Satisfaction Measures 2024
The Regulator of Social Housing’s Tenant Satisfaction Measures (TSM) assess how well Golden Lane Housing is doing in providing good quality homes and services. Read the completed assessment here.
Read the accessible version of the TSM Tenant Perception Survey results here.
See the Tenant Satisfaction Survey 2024
Housing Ombudsman Complaints Self Assessment 2024
Read the completed Housing Ombudsman Self Assessment which provides an open and transparent assessment for tenants on our complaint handling performance.
Read our Complaints Performance and Service Improvement Plan which provides information about complaints received in 2023/24 and how we are using the feedback provided to improve our services.
Complaints Policy
The Complaints Policy says how Golden Lane Housing will deal with complaints.
Unreasonable Behaviour Policy
Easy read guide to the Unreasonable Behaviour Policy
The Unreasonable Behaviour Policy shows how Golden Lane Housing will respond to customers who behave in an unacceptable or unreasonable way and sets out the actions we may take. This policy also covers third parties action on the behalf of customers.
Tenant Involvement Plan 2024
The 3 year plan sets out our approach to listening to tenants and using their feedback to shape services. You can read the plan here.
You can read the easy read guide to the Tenant Involvement Plan here.
You can also find out more about getting involved with Golden Lane Housing here.
Voices Together tenant newsletter
Winter 2024 edition of Voices Together. Click here to read the newsletter.
Autumn 2024 edition of Voices Together. Click here to read the newsletter.
Summer 2024 edition of Voices Together. Click here to read the newsletter.
Performance
Annual Report to Tenants
You can read our latest Annual Report to Tenants here.