Annual Report and Financial Statements 2022

Annual Report and Financial Statements 31.03.22

Golden Lane Housing’s latest Annual Report and Financial Accounts for the year ended 31 March 2022.

Asset management strategy 2019-2024

Our business tool for aligning our property assets with business need. Download the strategy. 

Who we are

Giving an overview about GLH and the work we do. Download Housing for people with a learning disability.

Empty homes standard

Our Empty homes standard explains what a person can expect in the homes we re-let. Read the standard.

Safeguarding policy

We want our tenants to enjoy a living environment which is safe and where they are protected from abuse. Read the policy.

Recharging policy statement

Costs that arise from us carrying out repairs which are normally the responsibility of the tenant are recovered through a recharge. Download the policy statement.

Health and safety booklet

Giving advice and information about safety in home and what Golden Lane Housing is responsible for. Download the booklet.

Environmental policy statement

Our environmental goals are under three categories – people, places and passion. Download the policy statement.

Customer service standards

We want to make sure that you can easily access our services and that when you contact us you receive an excellent standard of customer care. Download the document.

Corporate social responsibility

Our business activities impact on our customers, employees, partners, the community, the environment and economy. Download the document.

Complaints booklet

Find out how we deal with complaints promptly, politely and fairly. Download the booklet.

Allocations and lettings policy

How we assess applications for housing and referrals. Download the policy.

Annual report and financial statements 2022

Our work and services alongside the financial accounts over the 12-month period. Download our Annual Report and Financial Statements 31.03.22.

Annual Report 2020

You can download the full report on the work and services GLH has provided during 2019/20 and a calendar that has been designed by tenants for tenants.

Corporate plan 2019-24

Golden Lane Housing’s plan delivers around three key areas; quality homes, healthy business, and new homes. Download our Corporate plan.

How we are doing

Giving information about how we are doing. Download:

• April-June 2020
• July-September-2020
• October-December 2020
• January-March 2021
• April-June 2021.
• October-December 2021.
• January-March 2022.

IT strategy 2021-24

Our IT strategy sets out the technology aspirations over the next three years. Download our IT strategy.

Social impact report 2021

This report provides a summary of the impact of our services for our tenants, the wider learning disability community and across our organisation. Download our Social impact report 2021.

Tenant satisfaction survey results 2020

Giving you the results from last year’s survey. Download the results.

Social Impact Report 2022

This report provides a summary of the impact of our services for our tenants, the wider learning disability community and across our organisation. Read it here Social Impact Report 2022