About us

Publications

Some of Golden Lane Housing’s information and reports are below.

Asset management strategy 2019-2024

Our business tool for aligning our property assets with business need. Download the strategy

Allocations and lettings policy

How we assess applications for housing and referrals. Download the policy.

Complaints booklet

Find out how we deal with complaints promptly, politely and fairly. Download the booklet.

Corporate social responsibility

Our business activities impact on our customers, employees, partners, the community, the environment and economy. Download the document.

Customer service standards

We want to make sure that you can easily access our services and that when you contact us you receive an excellent standard of customer care. Download the document.

Environmental policy statement

Our environmental goals are under three categories – people, places and passion. Download the policy statement.

Health and safety booklet

Giving advice and information about safety in home and what Golden Lane Housing is responsible for. Download the booklet.

Recharging policy statement

Costs that arise from us carrying out repairs which are normally the responsibility of the tenant are recovered through a recharge. Download the policy statement.

Safeguarding policy

We want our tenants to enjoy a living environment which is safe and where they are protected from abuse. Read the policy.

Empty homes standard

Our Empty homes standard explains what a person can expect in the homes we re-let. Read the standard.

Who we are

Giving an overview about GLH and the work we do. Download Housing for people with a learning disability.

Performance

 

Annual report and financial statements 2021

Our work and services alongside the financial accounts over the 12-month period. Download our Annual report and financial statements 2021.

Annual Report 2020

You can download the full report on the work and services GLH has provided during 2019/20 and a calendar that has been designed by tenants for tenants.

Corporate plan 2019-24

Golden Lane Housing’s plan delivers around three key areas; quality homes, healthy business, and new homes. Download our Corporate plan.

How we are doing

Giving information about how we are doing. Download:

Social impact report 2021

This report provides a summary of the impact of our services for our tenants, the wider learning disability community and across our organisation. Download our Social impact report 2021.

Tenant satisfaction survey results 2020

Giving you the results from last year’s survey. Download the results.