Director of operations
Melissa joined the Charity in 2008 as business development manager, having previously worked in the social housing sector for 13 years.
Melissa was appointed to her current role in 2009 and now leads the property and customer services functions within the Charity, incorporating the day-to-day repairs service. She is responsible for the compliance and planned maintenance programme for all of the Charity’s properties, has full management responsibility for the head office and has been a member of the Charity’s leadership team since 2008. Melissa is also The Executive Health and Safety Champion reporting key data to both the executive team and the board of trustees.