Understanding your rent statement
Your rent statement helps you keep track of your rent payments and any charges on your account.
You can request a rent statement at any time by contacting our Income Team, by emailing incometeam@glh.org.uk or by phoning 0300 003 7007 and selecting option 2.
What is a rent statement?
A rent statement is a summary of your rent account. It shows:
- The amount of rent and service charges you have to pay
- Payments you’ve made
- Any outstanding balance (what you owe)
- Any credit on your account (money on your account)
How to read your rent statement
Your statement includes:
- Charges – these are rent and any service charges (these will be seen as one sum) added to your account.
- Payments – these are any payments you have made, including payments by Housing Benefit or Standing Order (seen as “Invoices and Top Ups”).
- Balance – this is the total amount you either owe or are in credit by after each transaction.
If your balance shows a minus (-) figure, your account is in credit.
If it shows a positive (+) figure, this means rent is still owed.
Please remember that when your Housing Benefit award is paid to Golden Lane Housing it usually covers the last 4 weeks of rent that has been charged. This means that for periods between housing benefit payments your rent statement will show rent arrears that we expect to be cleared when your next housing benefit payment is received.
Why it’s important to check your rent statement
Keeping a check on your rent statement helps you:
- Make sure payments have been received
- Spot any missing or incorrect payments early
- Budget better
What if something doesn’t look right?
If you think there is a mistake on your statement you can:
Contact out Income team by emailing accounts@glh.org.uk or by phoning 0300 003 7007 and select option 2.
We’re here to help
If you’re unsure about anything on your rent statement, please get in touch with us.
We can:
- Help you check your balance
- Support you if you’re worried about paying your rent