How we procure

Our commitment to delivering quality services to our tenants begins with partnering with great suppliers.

We spend approximately £15 million each year procuring a wide range of goods, services and works from external suppliers.

Golden Lane Housing is committed to undertaking this procurement activity in a transparent, fair and proportionate manner that delivers value for money whilst supporting our organisational objectives and the needs of our tenants.

We work with businesses of all sizes ensuring that their work ethics and values align with ours, as well as the ambitions of our corporate plan, “Our Plan 2025 – 2028”.

Our Procurement Policy sets out the principles, responsibilities and governance arrangements that underpin procurement activity across the organisation.

Our Procurement team is responsible for setting all policies and procedures for procurement activity and contract management across the organisation to ensure we;

procure goods, services and works which meet the requirements of tenants and colleagues,
deliver Value for Money (VfM) by securing the most advantageous contract(s) for goods, services and works,
maximise social value (Social, Economic and Environmental benefits) delivered to Golden Lane Housing, our tenants, colleagues and communities,
make procurement opportunities accessible to diverse suppliers,
make procurement decisions in a transparent, fair and ethical way,
apply a level of administration and effort that is proportional to the value of the procurement, and
comply with all relevant regulations.

Our Procurement team leads on all medium to high value / risk tenders and provides guidance and support to stakeholders for lower value / risk procurements.

Contract management sits within the business and is managed by our colleagues who interact with the suppliers on a day-to-day basis, however this is supported by Contract Management procedures developed and maintained by the Procurement team.

Golden Lane Housing’s main areas of external expenditure is incurred by developing new housing schemes and repairing and maintaining our existing housing stock, with the remainder of the expenditure relating to goods and services required to effectively operate the organisation e.g. IT and telecommunications, insurance, legal services and office equipment.

Tender Opportunities

All external tender opportunities advertised to the market are published through Golden Lane Housing’s e-sourcing electronic tendering platform, Delta E-Sourcing.

Suppliers have the opportunity to register with Delta E-Sourcing to access procurement opportunities published by Golden Lane Housing and can also view opportunities from other organisations across the public sector who use the portal. Where required by procurement legislation and transparency requirements, Golden Lane Housing also publishes procurement and transparency notices on the UK Government’s Central Digital Platform, which are accessible through the Find a Tender service: https://www.find-tender.service.gov.uk/

Under the Procurement Act 2023, suppliers wishing to participate in relevant procurement exercises will be required to register on the UK Government’s Central Digital Platform and obtain a Procurement Specific Questionnaire Number (PPON). This enables supplier information to be used across multiple procurement opportunities, reducing duplication and administrative burden. Suppliers are encouraged to register and obtain their PPON in advance of submitting tenders.

Suppliers have the opportunity to register to access any opportunities published by Golden Lane Housing and can also view opportunities from other organisations in the public sector who use the portal.

Please note, Golden Lane Housing applies a level of administration and effort that is proportional to the value of the procurement; and in line with relevant legislation not all procurement opportunities are advertised.

Golden Lane Housing may utilise alternative routes to market such as closed tenders, frameworks, dynamic markets etc. dependant on what route to market is determined most beneficial for the organisation and the goods, services and works being procured.

Procurement Act 2023 (PA 2023) and the related Procurement Regulations 2024 (PR 2024)

Procurement Act 2023

The Procurement Regulations 2024

Transforming Public Procurement Knowledge Drops

Contracts Awarded in the Last 12 Months

The table below provides a summary of contracts awarded by Golden Lane Housing during the last 12 months. It is intended to give Stakeholders a quick and accessible overview of recent procurement activity and appointed contractors.

This information is provided for ease of reference and does not replace any statutory notices published through the appropriate procurement and transparency platforms.

Contract ref and description	Supplier	Contract term	Contract value (ex. VAT)
GLH0072 Recruitment system	Moorepay Ltd	01/09/25 – 28/02/27	£15,908.00
GLH0059 External audit services	Crowe UK LLP	01/10/25 – 30/09/27	£53,000.00
GLH0071 Validation of stock condition data	Ridge & Partners LLP	16/10/25 – 31/12/25	£20,260.00
NSPA29 Golden Lane Housing external website	Bureau London Ltd	03/11/25 – 02/11/27	£6,600
GLH0067 Cyclical painting and decoration works	Bell Group Ltd	20/11/25 – 19/11/30	£5,500,000.00
NSPA30 Tenant satisfaction survey 2026	Acuity Research & Practice Ltd	12/12/25 – 01/05/26	£13,466.00
NSPA33 Provision of commercial training (CIH)	Kingdom Academy Ltd	01/02/26 – 31/03/29	£106,139.40
GLH0073 ICT managed service provider (managed digital workspace, managed service desk and cloud managed service)	Quadris Ltd	21/02/26 – 20/08/26	£164,928.00
GLH0082 Gas appliance, central heating, electrical, plumbing and drainage and Landlord Gas Safety Certificate (CP12)	British Gas Services Ltd	18/03/26 – 17/03/27	£483,289.79
GLH0081 Provision of retrofit services	Energy Efficiency Consultants Ltd	20/03/26 – 19/03/29	£190,739.13
NSPA31 Vodafone secure device manager cloud service licence’s (mobile essentials and workspace ONE assist for remote management add-on)	Vodafone Limited	22/03/26 – 21/03/28	£9,076.80
GLH0074 Provision of lease vehicles	Northgate Vehicle Hire Ltd	31/03/26 – 30/03/30	£1,037,839.00
NSPA35 Mobile phones (SIM only)	Vodafone Limited	02/04/26 – 01/04/28	£15,456.00
NSPA40 Reward and recognition system	TerryBerry Limited	18/05/26 – 17/05/27	£9,220.00
NSPA37 eSignature business software	Docusign International (EMEA) Limited	01/06/26 – 31/05/29	£32,913.00
GLH0055 ICT managed service provider with hardware provision	European Electronique Limited	21/08/26 – 20/08/32	£3,799,642.13
GLH0094 Provision of procurement consultancy services	AGS Procurement Services Limited	01/09/26 – 30/11/26	£16,000.00
GLH0078 Finance management system (Unit4 Enterprise Resource Planning Success4U)	Unit4 Business Software Limited	31/03/27 – 31/01/29	£163,737.74

This information will be reviewed and updated annually.

Terms and Conditions

Golden Lane Housing operate under their own terms and conditions were possible, which are stipulated within tender documentation when published.

Where a contract has not been agreed and signed by an employee of Golden Lane Housing, the Purchase order terms and conditions available under the Downloadable Documents are applicable in all instances with no exceptions. The Purchase order terms and conditions for goods and services being applicable for contracts relating to goods and/or services and the Purchase order terms and conditions for works being applicable for contracts relating to works.