Governance

Corporate structure

Golden Lane Housing Limited (GLH) is a charitable Community Benefit Society, registered under the Co-operative and Community Benefit Societies Act with the Financial Conduct Authority (registered number 8734) and a Registered Provider of Social Housing, registered with the Regulator of Social Housing with registered number 4803. 

GLH is recognised as an exempt charity for tax purposes with HMRC. 

The Board

The Board has ultimate responsibility for the management, general affairs, culture, direction, performance and long-term success of GLH. It should ensure that GLH has the necessary resources, policies and practices in place to meet its objectives and measure performance against them. 

Board Member Declaration of Interests

GLH is committed to openness and transparency, and we publish potential and actual conflicts of interest of Board members and our executive team.

Committees

The Board has four Board Committees to which certain responsibilities are delegated:

The Terms of Reference of these Committees are reviewed and approved annually by the Board. Further Committees or ‘Task and Finish Groups’ may be established by the Board from time to time and the membership and terms of reference of the Committees can be modified by the Board. 

Tenant voice

Tenants are at the heart of everything we do at Golden Lane Housing. Our tenants have fantastic ideas and listening to their opinions and working together makes the way we work better for everyone.

Tenants can get involved in many different ways and are supported to ensure they are involved in activities which suit them best.

Find out more on our get involved page

Hearing and responding to the tenant voice

Every Board meeting starts with a Tenant Case Study highlighting how the organisation has worked with tenants to deliver service improvements or support individual needs.

Each Board Report considers tenant impact and reflects at the end of each meeting how the tenant’s voice has guided decisions and informed assurance.

Code of Conduct

The GLH Code of Conduct represents the standard of conduct which all GLH colleagues and Board Members are expected to meet in their business endeavours.

The Code of Conduct must be adhered to strictly and any amendment thereto must be approved by the Board. Policies that support the Code of Conduct have been developed to provide a set of mandatory rules designed to ensure consistency of operations.

The Board is responsible for ensuring that these standards of conduct are applied throughout GLH. The Chief Executive Officer is responsible for implementing these standards of conduct. Day-to-day responsibility for applying these standards is delegated to all senior management. 

Regulatory performance

In May 2026, Golden Lane Housing maintained our top ratings of G1 for Governance and V1 for Viability plus gained our first C1 for Consumer. You can read the full judgment from the Regulator of Social Housing here.

Governance documentation

• Governance Framework
• Board Rules
• Acquisitions, Mergers and Partnerships Framework
• Statement on role of Executive Board Members
• [Financial Regulations and Scheme of Delegation]

Nominated Persons

Safety compliance

The nominated person is the Director of Property and Sustainability. Their deputy is the Head of Quality and Assurance.

Fire safety

The nominated person is the Director of Property and Sustainability. Their deputy is the Head of Quality and Assurance.

Compliance with Consumer Standards

The nominated person is the interim Director of Housing and Tenant Experience. Their deputy is the Head of Housing.

Member responsible for complaints (in line with the Housing Ombudsman Service Complaint Handling Code)

The nominated person is the Chair of the Housing and Property Committee.