2nd September 2026
As part of Inside Housing Magazine’s Resident Engagement Special, Paul Knight, Interim Director of Tenant Experience at Golden Lane Housing (GLH) and Louise Lloyd-Jones, Interim Head of Tenant Experience at GLH, contributed to one of articles in the series of focused features on resident engagement.
The article, titled ‘How supported housing providers are making the TSMs work‘, features how GLH has responded to the Tenant Satisfaction Measures, challenges faced, and ways it engages with its tenants who have a learning disability and/or are autistic.
You can read the full article by clicking here.