9th November 2026
We apologise for the disruption experienced over the weekend by anyone who had difficulty getting through to our emergency repairs phone line.
The issue has now been resolved and the line is working as normal.
If you need to report an emergency repair, please call our usual number:
0300 003 7007, at any time of day or night and select option 1.
Our emergency repairs line is open 24 hours a day.
An emergency repair is one where there is a serious risk of injury or major damage to your home.
We’re sorry for any inconvenience or concern caused and thank you for your patience.
For more information about reporting repairs, visit our repairs and maintenance page.