Understanding your rent statement
Your rent statement helps you keep track of your rent payments and any charges on your account. It’s important to do regular checks so you know your balance is correct.
What is a rent statement?
A rent statement is a summary of your rent account. It shows:
- The amount of rent and service charges you have to pay
- Payments you’ve made
- Any outstanding balance (what you owe)
- Any credit on your account (money on your account)
How to read your rent statement
Your statement includes:
- Charges – these are rent and any service charges added to your account.
- Payments – these are any payments you have made, including Housing Benefit or Universal Credit.
- Balance – this is the total amount you either owe or are in credit by after each transaction.
If your balance shows a minus (-) figure, your account is in credit.
If it shows a positive (+) figure, this means rent is still owed.
Why it’s important to check your rent statement
Keeping a check on your rent statement helps you:
- Make sure payments have been received
- Spot any missing or incorrect payments early
- Budget better
What if something doesn’t look right?
If you think there is a mistake on your statement you can:
Contact out Income team by emailing accounts@glh.org.uk or by phoning 0300 003 7007 and select option 2.
We’re here to help
If you’re unsure about anything on your rent statement, please get in touch with us.
We can:
- Help you check your balance
- Support you if you’re worried about paying your rent