Introduction
These terms of use (“Terms”) apply to your use of the Golden Lane Housing website at www.glh.org.uk (the “Website”). By using this Website, you agree to be bound by these Terms. If you do not agree, you should not use the Website.
The Website is provided by Golden Lane Housing Limited (“we”, “us”, “our”).
Golden Lane Housing Limited is a charitable Community Benefit Society registered with the Financial Conduct Authority under the Co-operative and Community Benefit Societies Act 2014 (registration number 8734) and a Registered Provider of Social Housing (registration number 4803).
Our registered office is:
Parkway Four, Parkway Business Centre, Princess Road, Manchester, M14 7HR.
These Terms should be read alongside our Privacy Notice and Cookie Policy, which together explain how we collect and use personal data.
About the website
The Website is provided for general information about Golden Lane Housing, our services and how to contact us. While we make reasonable efforts to ensure the information on the Website is accurate and up to date, the Website is not intended to provide advice and should not be relied upon as such. We may update, change or remove content on the Website at any time without notice.
Availability
We aim to make the Website available 24 hours a day. However, we do not guarantee that the Website will always be available or uninterrupted.
We may suspend, withdraw or restrict access to all or part of the Website at any time, including for maintenance, security or operational reasons.
Acceptable use
You may use the Website for lawful, personal and non-commercial purposes only.
You must not:
- use the Website in any way that breaches applicable law or regulation
- use the Website to transmit or upload any harmful, offensive or unlawful material
- attempt to gain unauthorised access to the Website, its servers or related systems
- interfere with or disrupt the operation or security of the Website
We may suspend or terminate your access to the Website if you breach these Terms.
User submissions and contact forms
If you provide information via the Website (for example through the contact forms), you confirm that, to the best of your knowledge, the information is accurate and lawful. We are not responsible for any action taken based on information submitted by users via the Website.
Details of how we use personal data submitted through the Website are set out in our Privacy notice.
Links to other websites
The Website may include links to third-party websites for your convenience. We do not control those websites and are not responsible for their content, availability or privacy practices. A link does not imply endorsement. If you choose to access third-party websites, you do so at your own risk.
Linking to our website
You may link to our homepage in a fair and lawful way that does not damage our reputation or suggest any association or approval where none exists. You must not frame our Website or link to it in a misleading way. We reserve the right to withdraw linking permission at any time.
Intellectual property
All content on the Website, including text, images, graphics, logos and design, is owned by or licensed to Golden Lane Housing and is protected by copyright and other intellectual property laws.
You may download or print content for your personal use only. You must not copy, reproduce, modify, distribute or commercially exploit any content without our prior written consent.
Liability
The Website is provided free of charge. You use it at your own risk.
To the fullest extent permitted by law, we exclude all representations, warranties and conditions relating to the Website.
We will not be liable for any loss or damage arising from your use of, or inability to use, the Website, including (without limitation):
- indirect or consequential loss
- loss of income, business, data or goodwill
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
Data protection
We process personal data in accordance with UK data protection laws.
Please see our Privacy Notice for details about how we collect, use and protect your personal information.
Changes to these terms
We may update these Terms from time to time. Any changes will take effect when published on the Website.
You should check this page periodically to ensure you understand the terms that apply when you use the Website.
Governing law
These Terms are governed by English law. Any disputes relating to the Website or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms affects your statutory rights.
Contacting us
If you have any questions about the Website or these Terms, or if you believe your rights have been infringed, please contact us:
Email (non-urgent): communications@glh.org.uk
Telephone: 0300 003 7007 select option 2
Out-of-hours emergency services are available for urgent housing matters outside normal working hours.