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News

 

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Golden Lane Housing’s Customer Charter

28/04/2014

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With the help of our customers Golden Lane Housing produced a Customer Charter which explains what people can expect when contacting the team.

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Michelle Day wins Golden Lane Housing’s SPOT Award

07/04/2014

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Michelle Day, housing officer, central has won the SPOT (Special Presentation of Thanks) Award this quarter.
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Finalists in the National Learning Disabilities Awards

01/04/2014

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Alongside Mencap, we are delighted to announce that we are finalists in The National Learning Disabilities Awards.
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New contractors are delivering maintenance services

31/03/2014

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Earlier this month the first changes to Golden Lane Housing’s maintenance service began with British Gas delivering some of our services.
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GLH’s Maintenance Team and services are changing

06/03/2014

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As a growing organisation we are looking at what is important to our customers and ways to provide the best service to lead us into the future.
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Golden Lane Housing’s service quality study

28/02/2014

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Over 250 customers kindly responded to our survey of what customers expect of an excellent service and offered their perceptions of Golden Lane Housing’s (GLH) current service.
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GLH’s Tenant Satisfaction Survey results

06/02/2014

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We would like to thank our tenants and their support networks for taking part in our annual survey. For the first time customers were able to complete this easy read survey by post and online.
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Working at Golden Lane Housing

29/01/2014

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Kimberley Oldham, customer services repairs advisor joined the Golden Lane Housing team in September 2013 after approaching Mencap Employment Team.
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GLH wins NHMF Best Small Client Award

24/01/2014

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On 21 January 2014 Golden Lane Housing was awarded the Best Small Client for the service we have provided to our tenants at the National Housing Maintenance Forum Awards 2014.
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GLH Bond monies buy a purpose built bungalow

22/01/2014

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Finding a property large enough to accommodate four individuals with wheelchairs was challenging but one was found after Golden Lane Housing (GLH) approached Dukeries Homes to build an accessible bungalow within their development in Mansfield.
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GLH is a nominated finalist for the NHMF Awards 2014

13/01/2014

NHMF Awards 2014 - GLH shortlisted

Golden Lane Housing is a nominated finalist for the NHMF Best Practice in Maintenance Awards 2014 in the Most Improved Asset Management Service category.
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Jayne Southern wins GLH SPOT Award

09/01/2014

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Jayne Southern, customer services advisor based at the Head Office in Manchester won the first SPOT (Special Presentation of Thanks) Award.
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#GLHxmasjumperday winners

20/12/2013

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Thank you to everyone who took part in helping us to raise money for the much needed adaptation works on #GLHxmasjumperday. We hope you had a fun day!
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GLH office closing times and helpline number

20/12/2013

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During the Christmas period Golden Lane Housing’s office will be closed from:
12 noon on Tuesday 24 December 2013 until 9am on Thursday 2 January 2014.
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Mencap Winter events 2013 in Islington

09/12/2013

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Mencap Islington Social Inclusion Service presents Winter events 2013. Mencap invites you to come along and take part in their fun activities for adults with a learning disability living in Islington from 9-20 December 2013.
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GLH’s Christmas Jumper day on 16 December 2013

19/11/2013

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Golden Lane Housing (GLH) is holding our very first Christmas Jumper day on Monday 16 December 2013 to raise money for our adaptation fund.
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GLH Christmas cards are on sale!

19/11/2013

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There has been a great response to our tenant Christmas card competition this year, thank you to everyone for sending in your fabulous designs.
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GLH wins Charity Times Award

17/10/2013

England, UK . 16-17.10.2013. London . Charity Times Awards 2013.

Golden Lane Housing wins Charity Times Award for Social Investment Initiative of the Year. Last night Golden Lane Housing was awarded the Social Investment Initiative of the Year for our £10m charity bond launched in February this year.
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A nominated finalist in the Social Enterprise Awards 2013

08/10/2013

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Golden Lane Housing is a nominated finalist in the Social Enterprise Awards 2013 for our £10m charity bond.
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Raising money for ASGMA

04/10/2013

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Harry Couper, business finance officer at Golden Lane Housing is raising money in aid of the Autistic Society Greater Manchester Areas (ASGMA) who gives valuable support to both his sister and the family.
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