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Help and advice

We’re here to support you throughout your tenancy. Whether you need help paying your rent, managing your money, making a complaint or reporting anti-social behaviour. If you’re not sure where to start just get in touch and we’ll help point you in the right direction.

  • Payments and money advice

    Paying your rent and charges on time is an important part of your tenancy. We offer a range of simple and flexible ways to make payments, so you can choose the option that works best for you. If you’re finding it difficult to pay, please tell us as soon as you can.

  • Safeguarding

    Keeping people safe from harm, abuse and neglect.

  • Anti-social behaviour

    Everyone has the right to feel safe and respected in their home and the community where they live. At Golden Lane Housing, we take anti-social behaviour seriously and will always work with you to address any behaviour that causes distress, fear or disruption.

  • Make a complaint

    We understand that things can go wrong and when this happens, we want to know so that we can try to make things right. Every complaint will be treated fairly and positively and viewed as an opportunity to learn and improve our services.