Home based with regular travel to the Manchester office | £42,693 | Home working allowance | Car allowance | Full-time | Permanent
Why this role matters
To provide support and advice to front line Housing Officers and act as first point of contact for them.
Be responsible for supporting the National Housing manager to ensure all KPI’s & OPI’s are met. Providing a high-quality service to tenants, that supports their wellbeing.
Working with a range of internal and external stakeholders and key agencies supporting the regional team in the delivery of an effective service to all our tenants.
The Senior Housing Officer will manage a geographical patch (South) providing line management, guidance and support to a team of Housing Officers providing front line housing management services to tenants.
Location
Homebased with frequent travel across the geographical patch and to the Head Office in Manchester.
About you
We’re looking for someone with:
• CIH qualification or willingness to work towards.
• Minimum of 3 year supported housing experience within Golden Lane Housing or similar housing provider.
• Knowledge of current specialist supported housing practices statutory and regulatory requirements.
• Experience of ASB, safeguarding, health and safety, lone working, and complaints management.
• Experience of Housing management policy and process improvement.
• Experience of managing service quality and customer feedback.
• A good understanding of customer care and commitment to the provision of consistent quality housing services.
• Experience of complaints reporting and risk management.
• Ability to communicate effectively both internally and externally with staff, tenants and support providers tenant representatives and other support professionals.
• Building positive relationships/partnerships.
• Judgement/troubleshooting skills.
• Strong time management and problem solving skills.
• Ability to work under pressure and to deadlines whilst maintaining accurate records.
• Record keeping and reporting.
• Working to strict targets and timelines.
• Extensive travel will be required so a full UK driving licence is essential.
Check out the full role details and specification here:
Read the job advertisement here
Read the full role specification here
Our offer to you
We offer a salary of £42,693 per annum, for a full time, 35 hour week working Monday to Friday. In addition you’ll get 27 days annual leave plus bank holidays (increases with service).
You also get paid volunteering days (3 per year), plus a day off for your birthday.
In addition you can take advantage of our contributory pension scheme, (5% employee / 5% employer).
Diversity and inclusion
Golden Lane Housing is a disability confident employer and committed to building a diverse, inclusive and values-led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.
How to apply
To apply, please submit your CV and a cover letter clearly outlining how your skills, experience and knowledge meet the requirements set out in the role description and person specification.
Applications should be sent to people@glh.org.uk
Closing date
Please submit your application by 23rd April 2026.
We may close this vacancy early if we receive a large number of applications.