Why this role matters
The Property Services Advisor plays a critical frontline role in supporting Golden Lane Housing’s compliance with statutory responsibilities (including Awaab’s Law), improving the efficiency of repairs delivery, and strengthening tenant experience.
The position acts as the operational anchor between tenants, contractors, property surveyors, and the Repairs Strategy & Cost Manager, ensuring that repairs are accurately triaged, well‑managed, and appropriately documented to support governance and regulatory assurance.
The role is essential to delivering a high‑performing, tenant‑centred repairs service, supporting strong assurance for the Board and demonstrating compliance with the Regulator of Social Housing’s consumer standards.
Location
Based at our head office in Manchester, with a hybrid working arrangement.
About you
We’re looking for someone with:
- Experience working in a customer service, housing, property repairs, facilities, or contact‑centre environment.
- Understanding of social housing repairs, including common issues such as damp/mould, heating loss, and responsive repairs.
- Awareness of statutory responsibilities relating to property safety (e.g., Awaab’s Law, compliance timeframes, hazard identification).
- Experience of handling and triaging customer enquiries in a professional, calm, and solutions‑focused manner.
- Knowledge of data entry standards, record keeping, and the importance of accurate information for regulatory reporting.
- Strong ability to assess and prioritise repairs based on risk, urgency, and legal requirements.
- Excellent communication skills with the ability to engage confidently with tenants, contractors, and internal teams.
- High levels of accuracy and attention to detail when recording repairs, costs, job codes, and contractor information.
- Ability to work to deadlines, manage competing demands, and escalate risks quickly when required.
- Strong customer‑service ethos, demonstrating empathy, professionalism, and accountability.
- Competent IT user, able to work confidently with repairs management systems, CRM platforms, and Microsoft Office.
- Commitment to delivering a high‑quality, tenant‑centred service.
- Ability to work collaboratively and support the wider property services team.
- Commitment to improving repairs performance, preventing repeat issues, and supporting service improvements.
- A proactive approach to identifying risks, service failures, and compliance concerns.
Check out the full role details and specification here:
Our offer to you
We offer a salary of £29,197 per annum, for a full time, 35 hour week working Monday to Friday. In addition you’ll get 27 days annual leave plus bank holidays (increases with service).
You also get paid volunteering days (3 per year), plus a day off for your birthday.
In addition you can take advantage of our contributory pension scheme, (5% employee / 5% employer).
Diversity and inclusion
Golden Lane Housing is a disability confident employer and committed to building a diverse, inclusive and values-led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.
How to apply
To apply, please submit your CV and a cover letter clearly outlining how your skills, experience and knowledge meet the requirements set out in the role description and person specification.
Applications should be sent to people@glh.org.uk
Closing date
Please submit your application by 10th April 2026.
We may close this vacancy early if we receive a large number of applications.