Your rent
We want rent payments to be as simple as possible and we’re here to help if you ever need support.
Rent is due every week in advance, starting on the first Monday after your tenancy starts. If you pay monthly, you’ll need to pay in advance, so your account never falls behind.
If you’re not sure how much you need to pay, please contact us, we can explain your charges and help you check you’re receiving the right benefits.
What is a rent review
Rent is reviewed once a year, normally in April.
We will always:
- write to you in advance (at least 4 weeks)
- explain your new rent and service charges
- tell you why the amount has changed
If Housing Benefit or Universal Credit helps pay your rent, you must notify them of any changes.
What is a service charge
Some homes also have a service charge. This is an extra cost that covers shared services or facilities that help keep your home and surroundings safe, clean and comfortable.
Your tenancy agreement explains which service charges apply to your home.
What service charges can include
Depending on where you live, your service charge may cover things like:
- Cleaning of shared or communal areas
- Gardening or grounds maintenance
- Fire safety equipment checks
- Communal lighting
- Lift servicing (if your building has one)
- Door entry systems
You will only be charged for services that you receive.
How service charges are set
Service charges are reviewed every year.
Each year we will:
- write to you before any changes take effect
- explain what your new charge is and why it has changed
- tell you how it affects your total weekly rent and charges
How to pay
Service charges are usually paid at the same time as your rent.
If you receive Housing Benefit or Universal Credit (Housing Costs), these may cover some or all of your service charge, depending on your personal circumstances.
If your service charge changes, you must notify Housing Benefit or Universal Credit as soon as possible.
How much will I have to pay?
Your rent and service charge help us to:
- look after and maintain your home
- carry out day-to-day repairs
- manage your tenancy and keep homes safe
- provide shared services such as cleaning, gardening or fire safety checks (if included in your service charge)
Your tenancy agreement sets out exactly what you pay and when.
How to make a payment
You can pay your rent and service charges if applicable, in the way that works best for you. The easiest ways are:
- Direct Debit – the safest way to make sure your rent is always paid on time
- Standing order
Your tenancy agreement explains the full range of payment options.