27th May 2025
We’re excited to launch Our Plan 2025-2028, our new three-year plan that sets out what we’ll be doing to make things better for our tenants and future tenants. This plan is all about you—our tenants—and making sure your voices are heard.
We’ve been providing homes for people with learning disabilities and autistic people since 1998, and today we support over 3,000 people across England, Wales, and Northern Ireland. But we know there’s still so much more to do. We’ve listened to what you’ve told us, and this plan will help us improve our services, grow the number of homes we offer, and make sure we’re ready for the future.
Shaped by you, for you
Last year, we asked for your thoughts through a big survey. Then, we held meetings and a special Making Plans Day, where tenants, staff, and our Board got together to talk about what really matters. Here’s what you told us:
- We want to feel safe in our homes
- We want Golden Lane Housing to keep its promises and listen
- We want to be kept informed
- We need quicker, high-quality repairs
- We want affordable and fair rent
Our Plan 2025-2028 is built around these priorities. We’ll work hard over the next three years to make sure you see real changes in these areas.
Mark Johnson, Co-Chair of Board and Tenants Working Together, said: “We want Golden Lane Housing to work hard to make these things happen.”
What we’re focusing on
To make this happen, we’ve set ourselves three big goals:
1️⃣ Quality Tenant Experience – We’ll involve you more in decisions, improve how we communicate, make repairs faster and more efficient, and introduce safety passports so you always feel safe in your home.
2️⃣ Impact and Growth – We’ll provide 750 new homes over the next three years, work to reduce empty properties, and ensure our homes are more energy efficient and affordable to run.
3️⃣ Future Ready – We’ll invest in better technology, keep improving how we work, and make sure we’re prepared for changes in housing laws so we can continue supporting you in the best way possible.
Making a difference straight away
We’re not waiting to get started—here’s what we’re aiming to achieve in the first year:
✅ More than 8 out of 10 tenants happy with our service and repairs
✅ Faster repairs – Emergency repairs done within 24 hours, routine repairs within 20 days
✅ More energy-efficient homes, with all new builds rated EPC B
✅ £500,000 in grant funding to improve homes
✅ Stronger relationships with support providers to bring more housing options
Let’s keep talking
We’ll keep listening to you and working with you to make sure we’re on track. We’ll also be sharing updates on how we’re doing, so you can see the progress we’re making.
This plan is just the start. We’re committed to making sure everyone with a learning disability and autistic people have a safe, suitable home where they can live well and thrive. Thank you for being part of this journey with us.
Read the full version of Our Plan 2025 – 2028 here.
Read the easy read version of Our Plan 2025 – 2028 here.
For more information, visit www.glh.org.uk or contact us at enquiries@glh.org.uk or call 0300 003 7007, select option 2.
Together, we can make this happen.