When you make a complaint we will speak to you respectfully, reply quickly and thank you for telling us.
We will listen to what you are saying so we understand what has gone wrong and why you are unhappy.
We will look into your complaint and tell you what we have done, in a way that works for you
You can make a complaint by contacting Golden Lane Housing’s Tenant Experience Team.
You can do this by phoning: 0300 003 7007 and press option 2.
You can make a complaint by emailing: enquiries@glh.org.uk
You can make a complaint by sending a letter to:
Head of Tenant Experience
Golden Lane Housing
Parkway Four
Parkway Business Centre
Princess Road
Manchester
M14 7HR
You can ask a friend, someone from your family or an advocate social worker, appointed deputy or legal representative to contact us to tell us about your complaint.
We may not accept a complaint if you are unhappy about something that happened over a year ago.
We may not accept a complaint if your complaint is being handled in court.
We may not accept a complaint if you have told us already about the issue and we have provided a response.