Policies

This policy sets out Golden Lane Housing’s approach to managing aids and adaptations helping tenants with disabilities to live safely, independently and with dignity in their homes, ensuring homes are designed or adapted to meet specific needs appropriately.

This policy sets out Golden Lane Housing’s rules that govern how vacant properties are allocated to tenants. The policy aligns with the requirements of the Regulator of Social Housing’s Tenancy Standard and ensures a fair allocation and letting of properties.

This policy reflects the requirements of the Regulator of Social Housing’s Consumer Standards specifically for the Neighbourhood and Community and Tenancy Standards. It sets out Golden Lane Housing’s approach to tackling anti-social behaviour, hate crime and hate incidents.

Golden Lane Housing’s code of conduct outlines the expected behaviours, responsibilities, and professional standards for our employees and wider colleagues.

This policy sets out how Golden Lane Housing manages complaints and upholds our values, of caring, honesty, listening, reliable and creative.

This policy is outlines our commitment to supporting tenants if they experience domestic violence and abuse.

This policy details the management of Empty Homes and our approach to managing empty properties to meet tenant expectations, regulatory and statutory requirements.

This policy details our approach to managing health and safety across the organisation and in the delivery of our services to tenants in an efficient and effective way.

This policy sets out our commitment to fulfilling our statutory repair obligations and contributes to the efficient and effective maintenance of our housing stock, ensuring that expenditure is managed effectively and delivers Value for Money.

While we do not facilitate mutual exchanges, this position statement shows we are committed to ensuring our tenants remain in suitable, safe homes as their needs change.

This policy details Golden Lane Housing’s safeguarding approach to be taken by colleagues, contractors, volunteers and third parties who, while carrying out their duties, have concerns, allegations or actual evidence concerning the abuse or neglect of children or adults at risk.

This policy reflects the requirements of the Regulator of Social Housing’s Tenancy Standard 2012 and proposed revised Tenancy Standard which came into force on 1st April 2024. It sets out Golden Lane Housing’s approach to offering tenancies and licence agreements which are compatible with the purpose of the available accommodation.

This policy provides a consistent approach to responding to customers who behave in an unacceptable or unreasonable way and sets out the actions we may take. This policy also covers third parties action on the behalf of customers.

Golden Lane Housing’s Adaptations Policy helps tenants with disabilities get changes to their homes so they can live safely and independently.

This policy explains how Golden Lane Housing chooses who can live in their homes. Golden Lane Housing wants to be fair and make sure people who need support get the right home.

This policy is about keeping tenants, their home, and community safe. It explains what anti-social behaviour is and what Golden Lane Housing will do to help stop it.

The Complaints policy explains how tenants can make a complaint to Golden Lane Housing and what Golden Lane Housing will do if tenants are unhappy with something to do with their home.

This policy is about helping to keep tenants safe from domestic violence and abuse. Golden Lane Housing wants everyone to feel safe and supported at home.

Safeguarding means keeping people safe from abuse, harm, and neglect. This policy is about how Golden Lane Housing helps everyone to feel safe in their home and community.

This policy explains how Golden Lane Housing helps people with a learning disability or autistic people find and keep a safe home.

This policy explains what Golden Lane Housing will do when tenants or customers behave in an unacceptable or unreasonable way.