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  1. Home
  2. About us
  3. Our performance
  4. Our Service Standards

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  1. Home
  2. About us
  3. Our performance
  4. Our Service Standards

Our Service Standards

Our service standards are our commitment to you. They describe what you can expect when you use our services

Contacting us

This standard explains what you can expect when you contact us, whether that’s by phone, in person or by email.

Moving in to a new home

This standard explains what you can expect when you move into a new home with us.

Paying your rent

This standard explains what you can expect when you need to pay your rent.

Keeping your home safe

This standard explains our commitment to keeping your home safe.

Reporting a repair and fixing things in your home

This standard explains what you can expect when you report a repair and our commitment to fixing things in your home.

Housing management

This standard explains the service you can expect from your Housing Officer.

Keeping your home in good condition

This standard explains our commitment to keeping your home in good condition.

Responding to reports of anti-social behaviour

This standard explains the service you can expect from us when responding to reports of anti-social behaviour.

How we look after where you live

This standard explains our commitment to maintaining communal and green spaces where you live.