The 3 year plan sets out our approach to listening to tenants and using their […]…

Unreasonable Behaviour Policy The Unreasonable Behaviour Policy shows how Golden Lane Housing will respond to […]…

Complaints Policy The Complaints Policy says how Golden Lane Housing will deal with complaints.…

Read the completed Housing Ombudsman Self Assessment which provides an open and transparent assessment for […]…

The Regulator of Social Housing’s Tenant Satisfaction Measures (TSM) assess how well Golden Lane Housing [……

The strategy shows how Golden Lane Housing works to keep homes safe as well as […]…

Golden Lane Housing’s latest Environmental, Social and Governance Report 2022-2023…

The strategy shows Golden Lane Housing’s plans for improving homes through planned works over the […]…

Golden Lane Housing’s plan delivers around five key areas; Tenant satisfaction, Investing in homes, Housing […]…

Our IT strategy sets out the technology aspirations over the next three years. Download our IT […]…