Publications Archive - Golden Lane Housing

Publications Archive - Golden Lane Housing

Who we are

Giving an overview about GLH and the work we do. Download Housing for people with […]…

Empty homes standard

Our Empty homes standard explains what a person can expect in the homes we re-let. […]…

Safeguarding policy

We want our tenants to enjoy a living environment which is safe and where they […]…

Recharging policy statement

Costs that arise from us carrying out repairs which are normally the responsibility of the […]…

Health and safety booklet

Giving advice and information about safety in home and what Golden Lane Housing is responsible […]…

Environmental policy statement

Our environmental goals areĀ under three categories – people, places and passion. Download the policy statement.…

Customer service standards

We want to make sure that you can easily access our services and that when […]…

Corporate social responsibility

Our business activities impact on our customers, employees, partners, the community, the environment and economy. [&hell…

Complaints booklet

Find out how we deal with complaints promptly, politely and fairly. Download the booklet.…

Allocations and lettings policy

How we assess applications for housing and referrals. Download the policy.…