Summer 2024 edition of Voices Together, the Golden Lane Housing tenant newsletter. Click here to […]…
Publications Archive - Golden Lane Housing
Publications Archive - Golden Lane Housing
Tenant Involvement Plan 2024
July 16, 2024
The 3 year plan sets out our approach to listening to tenants and using their […]…
Unreasonable Behaviour Policy
July 10, 2024
Unreasonable Behaviour Policy The Unreasonable Behaviour Policy shows how Golden Lane Housing will respond to […]…
Complaints Policy
July 10, 2024
Complaints Policy The Complaints Policy says how Golden Lane Housing will deal with complaints.…
Housing Ombudsman Complaints Self Assessment 2024
June 25, 2024
Read the completed Housing Ombudsman Self Assessment which provides an open and transparent assessment for […]…
Golden Lane Housing Tenant Satisfaction Measures 2024
June 21, 2024
The Regulator of Social Housing’s Tenant Satisfaction Measures (TSM) assess how well Golden Lane Housing [……
GLH Health and safety strategy
May 17, 2024
The strategy shows how Golden Lane Housing works to keep homes safe as well as […]…
Environmental, Social and Governance Report 2022-2023
August 9, 2023
Golden Lane Housing’s latest Environmental, Social and Governance Report 2022-2023…
Asset Management Strategy 2023-26
June 26, 2023
The strategy shows Golden Lane Housing’s plans for improving homes through planned works over the […]…
Our Plan 2022-2025
May 9, 2023
Golden Lane Housing’s plan delivers around five key areas; Tenant satisfaction, Investing in homes, Housing […]…