Publications Archive - Golden Lane Housing

Publications Archive - Golden Lane Housing

Voices Together tenant newsletter

Winter 2024 edition of Voices Together. Click here to read the newsletter. Autumn 2024 edition […]…

Tenant Involvement Plan 2024

The 3 year plan sets out our approach to listening to tenants and using their […]…

Unreasonable Behaviour Policy

Unreasonable Behaviour Policy Easy read guide to the Unreasonable Behaviour Policy  The Unreasonable Behaviour Policy […

Complaints Policy

Complaints Policy The Complaints Policy says how Golden Lane Housing will deal with complaints.…

Housing Ombudsman Complaints Self Assessment 2024

Read the completed Housing Ombudsman Self Assessment which provides an open and transparent assessment for […]…

Golden Lane Housing Tenant Satisfaction Measures 2024

The Regulator of Social Housing’s Tenant Satisfaction Measures (TSM) assess how well Golden Lane Housing [……

Health and safety strategy

The strategy shows how Golden Lane Housing works to keep homes safe as well as […]…

Environmental, Social and Governance Report 2023-2024

Golden Lane Housing’s latest Environmental, Social and Governance Report 2023-2024…

Asset Management Strategy 2023-26

The strategy shows Golden Lane Housing’s plans for improving homes through planned works over the […]…

Our Plan 2025-2028

Golden Lane Housing’s plan delivers around three key goals, Quality Tenant Experience, Impact and Growth […]…