Help Guides Archive - Golden Lane Housing

Help Guides Archive - Golden Lane Housing

Tenancy guide

This guide helps you to understand your tenancy agreement.…

Your service charge

We explain about the rent you pay to live in your home and your service […]…

Repairs and maintenance guide

This guide is about our repairs and maintenance service that includes the different types of […]…

Repairs card

Information about reporting a repair by phone, email and online.  …

Health and safety booklet

Giving you advice and information about how to keep safe in your home and what […]…

It matters – how we help to keep you safe

This guide helps you to understand how we help to keep you safe from abuse.…

Complaints booklet

Find out how we deal with complaints promptly, politely and fairly.…