Although our head office in Manchester is closed until further notice due to coronavirus our teams are still working and are available to help.
Call us on 0300 003 7007
You can speak to Golden Lane Housing’s staff during office hours. Our out-of-hours service is taking calls for emergencies and emergency repairs.
Option 1 is for the repairs team.
You can report any repairs required to your home to our team who are there to take all repairs calls.
Option 2 is for the housing income team.
The housing income team can help you with your money, rent or Housing Benefit advice.
Option 3 is for the housing team.
You can talk to them about any tenancy matters and about your home or wellbeing.
Option 4 is for the development team.
You can find out information about our new homes.
This option is to speak to our customer services team about any other enquiry.
If you can smell gas, ring the National Gas Emergency Service:
0800 111 999
If there is an emergency and you need the Police, an ambulance or the Fire Brigade ring:
999 or 112
If you have a power cut or lack of power to your home, contact your local electricity board.
If you have got no water coming into your home through the taps, contact your local water board.
To find out more information about the services they give you, contact your council. For example, council tax, refuse and pest control