Paul and Claire, Golden Lane Housing (GLH) tenants helped us to make the right choices for our new in-house repairs team.
Over 25 candidates took part in the interview process for our new in-house repairs work team. The day began with a warm welcome from GLH which led into the first activity where the candidates took part in group work.
Paul, Claire and staff observed the discussions that were based on a technical scenario, customer service and our CORE values.
“I’ve helped GLH with interviewing people before but this time it was done differently. I enjoyed it because they could meet me and I could see them,” explained Paul.
“Everyone sat down in a group. People brought their knowledge and experience when they were asked how they would approach a repair job and what they would do if they went to somebody’s house and they were out. One person said they’d introduce themselves to the tenant and make them feel at ease, that’s really important because they’re going into their home. Someone said they’d leave a card to let them know they’d been or ring to arrange another time with the person, I thought that was good.
I really enjoyed meeting people face-to-face as we could ask each other questions during the discussions.
There were some good answers from the group but a few people stood out.”
This was the first time Claire had been involved in a GLH interview day and told us, “After the group looked at a picture they explained what they would do. We listened to what people said and I was also thinking would I be happy for them to work in my home.
One person included my name in his answers, explaining he would respect me in my home, that’s important.
We narrowed it down to two people and then one person.
I’ve never done anything like this before but would do it again if I was asked! It was also good to come into the office and meet GLH staff – my support staff report my repairs but now I’ve met the team, I’d be happy giving them a call.”
After lunch the interview day continued with the seven of the candidates taking part in an interview. We will be announcing the members of our new in-house repairs service in the near future.
Many thanks to candidates who took part in the interview day, Paul and Claire for their help and support and to staff.