Live with us
The government has changed its rules on Coronavirus (COVID-19).
These changes will not impact on the services you receive from Golden Lane Housing. Although these changes mean more staff will be working from home, you can still contact us about any matters including to report your repairs to us as normal on:
0300 003 7007
You can speak to Golden Lane Housing’s staff during office hours. Our out-of-hours service is taking calls for emergencies and emergency repairs.
Option 1 is for the repairs team. You can report any repairs required to your home to our team who are there to take all repairs calls.
Option 2 is for the housing income team. They can help you with your money, rent or Housing Benefit advice.
Option 3 is for the housing team. You can talk to them about any tenancy matters and about your home or wellbeing.
Option 4 is for the development team. You can find out information about our new homes.
Option 5 is to speak to our customer services team about any other enquiry.
For non-urgent enquiries you can also email: firstname.lastname@example.org
Housing officers and property team will continue to visit you and we will also continue to visit your home to carry out important safety checks, these include checking your gas boiler, electrical checks and fire safety.
We will make sure that you are safe by following the government’s guidance, for example social distancing and wearing a face covering and we will arrange visits in advance with you.
Tell us if you are self-isolating
We want to help to protect everyone from the coronavirus and stop it from spreading further.
Please tell us if you are self-isolating or have any of the symptoms. If you are going to spend any time away from your home for any reason, please get in touch with us so we can provide some advice and guidance.
• Information about the face covering exemption card.
• NHS Grab and Go form. This gives the information that doctors and nurse will need just in case you have to go into hospital because of the Coronavirus. This is to be used with your hospital passport.
• The government’s letter to social housing residents.
Mencap has created some information about the coronavirus: