Live with us

Coronavirus updates

The government has removed remaining domestic restrictions in England. There are still steps you can take to reduce the risk of catching and spreading COVID-19:

  • Get vaccinated
  • Let fresh air in if meeting indoors, or meet outside
  • Consider wearing a face covering in crowded, enclosed spaces


Our head office in Manchester is now open again and our helpdesk staff are there to help you with your enquiries, all our services are being delivered as normal.

Phone 0300 003 7007

You can speak to Golden Lane Housing’s staff during office hours. Our out-of-hours service is taking calls for emergencies and emergency repairs.

Option 1 is for the repairs team. You can tell us about anything that needs fixing in your home.

Option 2 is for the housing income team. They can help you with your money, rent or Housing Benefit advice.

Option 3 is for the housing team. You can talk to them about any tenancy matters and about your home or wellbeing.

Option 4 is for the development team. You can find out information about our new homes.

Option 5 is to speak to our customer services team about any other enquiry.

For non-urgent enquiries you can also email:

Visiting your home

Housing officers and our repairs team will contact you to arrange a visit to your home.

We will also arrange to visit your home to carry out important safety checks, these include checking your gas boiler, electrical checks and fire safety.

We will make sure that you are safe by following the government’s guidance, for example social distancing and wearing a face covering and we will arrange visits in advance with you.

Tell us if you are self-isolating

We want to help to protect everyone from the coronavirus and stop it spreading.

Please tell us if you are self-isolating or have any of the symptoms. If you are going to spend any time away from your home for any reason, please get in touch with us so we can provide some advice and guidance.

Easy-read information

• Information about the face covering exemption card.
NHS Grab and Go form. This gives the information that doctors and nurse will need just in case you have to go into hospital because of the Coronavirus. This is to be used with your hospital passport.
• The government’s letter to social housing residents.

Mencap has created some information about the coronavirus:

how to keep safe and well
what might happen if you go into hospital
activities and ideas to keep you busy
support if you have lost a loved one.