With the help of our customers Golden Lane Housing produced a Customer Charter which explains what people can expect when contacting the team.
“Last year we asked people to take part in a survey to find out what service they expected as a customer. This research has enabled us to define our Customer Charter and set our standards of communication.
We would like to thank them and all those that have continued to supported us to improve our services. The Customer Charter forms part of our over arching Customer Service Standards which is currently being updated and will be issued in the near future,” Melissa O’Donnell, central operations manager.
Download an easy read version of Golden Lane Housing’s Customer Charter