Golden Lane Housing - Housing you can build your life around

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Coronavirus updates

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Coronavirus (COVID-19) is a new type of illness. There are now a number of people in the UK who have got it and it is spread easily.

The government has given everyone lots of guidance to stop the virus from spreading further.

Support bubble guidance

From Saturday 13 June, people in England from single households can spend time at another household in a ‘support bubble’. These ‘support bubbles’ currently only apply to single adult households or single parents with children under 18.

The relaxation does not apply to those who are shielding or those living in Wales and Northern Ireland. Easy read guidance from Mencap is available here.

On 4 June 2020 the government updated its advice on meeting people from different households. You can now spend time outdoors, including private gardens and other outdoor spaces, in groups of up to 6 people from different households, following social distancing guidelines.

We understand that seeing your family and friends in your garden might be very important to you. We want to ensure that you, your staff and those you live with are kept safe and are not put at risk of becoming unwell. You can help to keep yourselves and visitors to your garden safe by following the steps below.

Living on your own

If you live on your own, you should agree in advance any visits with your support team so they can advise and support you on social distancing when seeing your guests. Your support team may complete a risk assessment which will tell them if it’s safe for the visit to go ahead and will help to keep you safe when the visit takes place.

Living with others

If you share your home with other people, you should agree in advance any visits with your support team and the people you share your home with. Your support team will advise you and may complete a risk assessment to check that it is safe for the visit to go ahead and will help to keep you safe when the visit takes place.


If it is agreed with your support team that it is safe for the visit to go ahead, visitors must enter the garden area only and by the quickest route possible, and not have any access inside your home.

Self-isolating or shielding

If you are self-isolating or shielding, you must carefully consider and agree with your staff team if it is safe for you and others for any visits to take place at all. This is really important.

Social distancing

Social distancing is essential in helping to keep you safe and you must continue to follow the government social distancing guidance.

If you have any questions, please contact your housing officer.

Changes to our services

Golden Lane Housing has made some changes to our services because of the Coronavirus. There is lots of information on this page including:
  • a message to our tenants from our chief executive John Verge
  • our office
  • how to call us, who to speak to and how the teams can help you
  • tell us if you are self-isolating
  • your health, safety and wellbeing
  • our repairs service
  • Housing benefit and your rent
  • information about the Coronavirus.

A message to our tenants

You can watch this video A message to our tenants from our chief executive John Verge.

Our office

Our head office in Manchester is now closed until further notice due to Coronavirus. We are still available to help.

Call us

You can speak to Golden Lane Housing’s staff during office hours. Our out-of-hours service is taking calls for emergencies and emergency repairs.

Call our helpdesk on 0300 003 7007:

9am-5pm – office hours 5pm-9am - for emergencies and emergency repairs

Speak to our staff

Our staff are here to help you. Call the helpdesk and press one of the following options:

Option 1 is for the repairs team.
How can they help you?
The repairs team are only doing emergency repairs at this time. You can also tell us if you have a non-urgent repair and will arrange for this to be done in the future.

Option 2 is for the housing income team.
How can they help you?   The housing income team can help you with your money, rent or benefit advice.

Option 3 is for the housing team.
How can they help you?
You can talk to them about any worries you have about your home or wellbeing.

Option 4 is for the development team.   How can they help you?   You can find out information about our new homes.

Option 5   This option is to speak to someone about any other enquiries.

Tell us if you are self-isolating

We want to help to protect everyone from the Coronavirus and stop it from spreading further.   Please tell us if you are self-isolating or have any of the symptoms.   If you are going to spend any time away from your home for any reason, please get in touch with us so we can provide some advice and guidance.

Your health, safety and wellbeing

Our tenant’s health, safety and wellbeing is very important to us. We cannot visit you at this time because of the Coronavirus unless it is to do an emergency repair. We are keeping in touch with our tenants by phone and Skype. You can call your housing officer on the number above.


You can watch this video about the most recent changes to our repairs service from 18 May 2020. These include the steps we are taking to providing our normal service.

From the 22 June 2020, we will continue to prioritise emergency repairs, but we are now attending to all repairs where social distancing guidelines can be followed and our tenants are happy for us to enter their home.

Examples of emergency repairs are:

·Total loss of heating, lighting or electrical failure
· A blocked toilet if there is only 1 in a property   · A gas leak
·Water leak from plumbing system that cannot be    controlled
·Blocked drains

Please be aware that we have a lot of repairs that we need to catch up on as a result of the lockdown so please bear with us as we are working hard to try and get as many repairs done as we can.

Call our helpdesk on 0300 003 7007 and press option 1.

Access to materials and protective equipment

Because of the recent lockdown, access to some building materials and personal protective equipment such as gloves or face masks are hard to get hold of. For us to carry out repairs we must be able to get hold of the supplies we need, if we cannot it might mean that there is a slight delay on the repairs we carry out on properties.

Keeping everyone safe

It is important that we keep our tenants, staff and everyone we work with safe.

Our helpdesk team, repairs team and contractors will be asking our tenants some questions about the health of people living in our properties and the visitors. We ask that everyone is very honest with us.  

Our repairs team and contractors will make sure they are keeping to cleanliness and safety guidance provided by the government.

We ask that make sure that tenants and staff stay 2 metres away from our workers. To keep everyone safe, tenants, support staff and our repairs workers.

If our staff are not given this safe space at all times, they will not be able to complete the work they are doing and will leave the property until it is safe for them to go back.

Housing benefit and your rent

If you have a question about your rent, Housing Benefit or you are worried about debt, call our helpdesk and press option 2 for our housing income team. We want to make sure all our tenants receive their full amount of Housing Benefit and can help you if you have any concerns.

Easy-read information

Here is some easy read information about Coronavirus for you to use, as well as information based on the latest guidance from the government.