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Golden Lane Housing - Housing you can build your life around

Telephone 0300 003 7007

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Choosing my career


Gauri Mannra is a receptionist at Golden Lane Housing and Mencap’s Centre of Engagement in the North. She explains how she’s built up her work experience and is helping others.

“At college I really liked IT, so I thought a job in retail or an office job would suit me the most. I chose to work in an office for my work experience and enjoyed it.

After leaving college I began looking on the internet and found a 12 month apprenticeship course at a solicitors, so I rang them. It was a happy and cheerful experience. I passed the Business Administration Level 2 and did some project work.

When the course finished I went to the Job Centre, they were really helpful. I explained I might need some support getting work, and they put me in touch with Mencap. They helped me find paid work for six months at a local university which gave me more skills working on the computer. When this came to an end, the Job Centre put me back in touch with Mencap, and that’s when the part-time receptionist came up.

I’ve been working at Golden Lane Housing and Mencap for nearly two years, I can’t believe where the time has gone, and have achieved so much – I love my job.

Now I also support the Development and Housing teams with their admin work. Being part of the team interviewing new staff is really interesting too. We look for the right person to help our tenants as well as the knowledge and experience. People should always be respectful.

There are always different ways I get involved. A few weeks ago I was working on the reception desk at Our Leadership Way event in Birmingham. Meeting lots of new people was enjoyable and fun, I’d like to do that again.

Recently, I’ve started working with Mencap on the Step Up Programme which helps people to find work. It’s great. We’ve had a meeting with another organisation to talk about giving people opportunities to get work experience. I also told Alex, a GLH tenant about it, and he’s become a volunteer doing admin work.

Working at GLH and Mencap means a lot because I’m helping more people with a learning disability to find the right home and enjoy their life.

I’d like to progress and eventually work here full-time.”

To find out more about Golden Lane Housing, get in touch with us.