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Golden Lane Housing - Housing you can build your life around

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Celebrating our first year


Rebecca Allen and Gauri Mannra are celebrating their first anniversary working for Golden Lane Housing (GLH) and Mencap.

“We got the job working part-time as receptionists through Mencap Employment. On our first day we were really nervous, shy and a little bit scared. We were quite overwhelmed by the amount of people in the office too,” says Becky and Gauri.

“The first day was an induction, finding out more about the company and the job as well as getting to know the staff. People were really welcoming, it was really nice to talk to people. It feels like our first day was a really long time ago, more like three or four years but we’ve only been here a year! We’ve learnt so much about admin and because of that we’ve been given more responsibility – we love our job.”

Becky says, “I really like meeting and greeting people on reception. The people who come into the office have got good attitudes, there’s lots of smiles and laughs, and it’s good for building up relationships. Working here has really boosted my confidence. Now we’re answering the phone too, we both had some training which helped a lot. I really like helping people when they come to the reception desk, and showing them where they need to go for meetings. I’ve learnt to do more things on the computer, I’d never been that great at it before but now I’ve got the skills I do letters, inputting information and bookings. It’s nice to have that responsibility.”

“I’ve started doing extra hours,” says Gauri. “I’m helping the Housing team in the afternoon doing admin work and on the computer. I’m really enjoying learning new things and finding out more about what the team does. Eventually I would like to go full time doing the reception work and working for the Housing team, that’s what I’d really like.”

Becky and Gauri explain, “We’ve got involved in different things, like the Voices Together team. We help choose the pictures and words to make sure the tenant newsletter is easy read. We also help with other documents that are being sent out to tenants.

We’ve seen a lot of change since we started. The team has changed, people have left, others joined and some have come back. The organisation is growing which means we can help more people with a learning disability, and that’s a good thing.

To celebrate our first year working for GLH and Mencap, we went out for a meal with some other staff, it was fun. We still can’t believe we’ve only been working here for a year.”