Golden Lane Housing has appointed a new out of hours call handling service to deal with emergency calls that come through outside of office opening hours.

All outside-of-hours calls to Golden Lane Housing are now being handled by MCP Property Services. MCP Property Services will provide a responsive and thorough service to ensure that emergency calls are handled efficiently and effectively.

Out-of-hours calls were previously handled by SPS.

Tenants and their support staff can call Golden Lane Housing on 0300 003 7007 and select option 1 to report a repair or an emergency repair, and option 2 for anything else. The Golden Lane Housing office is open Monday to Friday, 9am – 5pm. You can still call 0300 003 7007 outside of these hours if you have an emergency repair.