Maintaining a tenancy

Working jointly with the tenants and their support network to deal with disputes between tenants or neighbours.
Providing support to understand the rights and responsibilities of being a tenant.
Ensuring tenants and their support network know how to report a repair to their landlord and the response times.
Arranging adaptations or repairs on behalf of tenants that are not the responsibility of the landlord - a charge may be payable for these types of repairs or .adaptations.
Working with the tenants and their support network to carry out a re-assessment of housing needs if the property no longer meets their needs and provide ongoing advice or assistance that may be required when considering future housing options.
Continually developing our specialist accessible materials to help all tenants understand the services and support provided by Golden Lane Housing.
Providing an explanation of fixtures and appliances to tenants and their support network.