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Golden Lane Housing launches its new in-house repairs service

13/04/2015

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Kenny Long, Golden Lane Housing tenant and two of his friends in Warrington are the first customers to receive a general repairs service from our new in-house work team.

This momentous occasion marks the beginning of our repairs service covering 375 tenants in 134 properties. Two GLH tenants, Paul and Claire successful helped us to recruit Sean McKiernan who is working across the North West and Greater Manchester, Nick Paramore covering Leeds and Sheffield, and Scott Harrison providing services around Derby.

The launch of this new workforce was held at Kenny and his friend’s home. Recently high winds had blown down a fence panel at the back of their property. To ensure the safety and security of the tenants, the planned renewal of the entire fence was brought forward which gave them peace of mind.

“The wind blew my fence down. I’m happy it’s being fixed so no-one can come in,” says Kenny, GLH tenant.

Laura Leadbetter, support staff explains the benefits of our Repairs Service team, “Kenny and his friends will get to know the person coming to their home so they won’t get so anxious, it’ll be like a friend coming to fix their repairs – this will relax them. It’s important to get to know who’s coming into their home, they can build a relationship and if there’s a problem, they’ll know who to tell and they like banter too!”

Alastair Graham, director explained, “We’re a growing organisation which is continually expanding in areas with our tenant involvement. With thanks to everyone involved in its design and recruitment, we are providing a quality general repairs service where each operative will get to know the tenants in their area and gain a greater understanding of their needs. As we look to the future, we are hoping to develop it further by delivering this personalised service across the country.”

Mark Felton, compliance and maintenance manager who led on the new service said, “We warmly welcome the new operatives Sean, Nick and Scott to our Repairs team. It’s been 14 months in the planning and I’m truly delighted our new in-house repairs service has become a reality. We have improved how we work by developing our Repairs team for the future through listening and involving our tenants and their support to help make the necessary changes.”

For more information about our new Repairs Service, please get in touch.