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GLH’s Tenant Satisfaction Survey results

06/02/2014

GLH Calender Pictures

We would like to thank our tenants and their support networks for taking part in our annual survey. For the first time customers were able to complete this easy read survey by post and online.

Some of the questions were altered to enable us to get a clear indication of how we compare to other smaller housing providers by using the same questions used across other organisations.

Results from our annual survey

From 663 surveys sent out (one to each of our tenant’s properties), we received 178 completed surveys.

The results show the improvements made to our services last year benefited our customers (rated excellent-good):

Type of service                                                  2012          2013
Housing Team’s help and support                       78%           88%
Repair service                                                    80%          82%
Easy read information                                        89%           97%
Overall services provided                      Not requested           88%

We are undertaking further improvements to our services across the business with the help of our tenants some include; updating our complaints procedure, changes to the delivery of our maintenance service, updating tenant materials and developing the tenant pages on our website. Customers will be kept up to date on the changes in Voices Together, our tenants’ newsletter and on this news page.

The results that compare us to other smaller housing providers have not yet been determined, we will keep you posted.

Download a full copy of our easy read Tenant Satisfaction Survey results 2013.