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Finalist for the Best Customer Impact Award

17/12/2015

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Golden Lane Housing is a nominated finalist for a NHMF Best Practice Award 2016 in the Best Customer Impact category.

The in-house Repairs team was launched earlier this year as part of our plans to provide a more personalised general repairs service.

Every repair is individual. By getting to know tenants and their staff helps us to meet people’s needs, which impacts on their lives.

Elaine, a GLH tenant supported by Mencap had a specialist swing fitted by our Repairs Service team to accommodate her wheelchair. Working closely with Elaine and her staff demonstrates how we are able to deliver a fantastic solution for a person.

Mark Felton, maintenance and compliance manager said, “We are honoured to be in the running for the Best Customer Impact Award. The in-house Repairs team is making a real difference to people’s lives within a short period of time. As a growing organisation we look forward to expanding this service next year so more tenants can benefit from this service in the North of England.”

The NHMF Conference and Awards Dinner takes place on 26 January 2016 at the Hilton Birmingham Metropole. We wish all the finalists good luck!